Privacy Policy

Welcome to hergyl.com (the “Site”), operated by Hergyl (referred to as “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy to understand how we collect, use, and protect your data.

By visiting the Site directly or through another platform, you agree to the practices described in this Privacy Policy.

We only collect information necessary for our dealings with you, and we retain it only as long as required by law or relevant to the purpose for which it was collected. You may browse the Site anonymously without providing personal details. Personal identification occurs only when you create an account and log in with your credentials.

1. Data That We Collect

We may collect personal information when you:

Place an order on the Site
Interact with us through Facebook chat or other communication channels
Use our Chrome extension (if applicable)

Personal Information May Include:

Name, title, gender, date of birth
Email address, postal address, delivery address
Phone number, mobile number, fax number
Payment details, bank account details, or payment card information

This information is used to:

Process and deliver orders
Administer your account
Verify and carry out financial transactions
Improve website layout, content, and user experience
Conduct research on users’ demographics
Provide updates about products, services, or promotions (if you have opted in)

You may opt out of marketing communications at any time.

We may pass your name and address to third parties (e.g., couriers or suppliers) solely to deliver your orders. Please ensure your information is accurate and up-to-date.

You can view your order history, address, bank details (for refunds), and newsletter subscriptions by logging into your account. Treat your login credentials confidentially to prevent unauthorized access.

Other Uses of Your Personal Information

We may use anonymized data for:

Market research and statistical analysis
Competitions and promotions

Your personal information is never sold to third parties. Survey responses are kept separate from email addresses unless you voluntarily provide them.

Competitions

We may use your data to notify winners and advertise our offers. Full details are provided in the competition participation terms.

Third Parties and Links

We may share your information with:

Our agents or subcontractors for delivery, payment collection, marketing, or customer service
Third parties for fraud prevention or credit risk reduction
Parties involved in the sale of our business or its parts

We do not sell your personal data to other parties without your consent unless required by law.

The Site may contain links to third-party websites. Hergyl is not responsible for the privacy practices or content of those sites.

2. Cookies

Cookies are not required to visit the Site. However, some features like the shopping cart and checkout require cookies.

Cookies identify your device as a unique user and are stored in your browser.
Cookies are used for convenience (e.g., remembering login details) and not for personal tracking or targeted advertising.

You may disable cookies in your browser, but some Site functions may not work. For more information on cookies, visit All About Cookies.

Google Analytics

We use Google Analytics to analyze Site usage. Google may store information, including your IP address, on servers in the United States. You may opt out of cookies, but some features may be limited.

Facebook Tracking

We use Facebook to track website events (Add to Cart, Remove from Cart, Checkout, Facebook Login, etc.) for ad performance. Data collected is anonymous, and Facebook does not share individual customer tracking information with Hergyl.

3. Security

We implement technical and security measures to protect your data against unauthorized access, loss, or damage, including:

Secure servers and encrypted connections
Firewalls and authentication measures

You are responsible for keeping your password and computer secure.

4. Your Rights

You have the right to:

Request access to personal data we hold about you
Correct inaccuracies in your data free of charge
Opt out of direct marketing communications

5. Data Deletion

You may review, update, or delete your personal information at any time.
To remove your data or Facebook login from our records, email hergylshop@gmail.com, and our support team will assist you.

Contact Us

For questions about this Privacy Policy or your data, contact our Customer Service Department:

📧 Email: hergylshop@gmail.com
📞 Hotline: +8801615587125