Terms and Conditions

Welcome to hergyl.com, operated by Hergyl (referred to as “we”, “us”, or “our”). Please read these Terms & Conditions carefully before accessing or using our website. By using this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions (the “User Agreement”). Your use of the Site indicates your full acceptance of this User Agreement. If you do not agree with any part of these terms, you should not continue to access, browse, register, or use this Site.

Hergyl owns and manages this Site and reserves the right to update, modify, or change any part of these Terms & Conditions at any time without prior notice. Any changes will take effect immediately once posted on the Site. It is your responsibility to review these Terms & Conditions regularly to stay informed of any updates. Continued use of the Site after changes have been posted will be considered your acceptance of the revised Terms & Conditions.

1. Use of the Website

By accessing or using the Site, you agree to:

Use the Site for lawful purposes only
Not copy, modify, reverse-engineer, or misuse any part of the Site
Not attempt to transmit harmful software, viruses, or spam
Not engage in fraudulent or unauthorized transactions

We reserve the right to suspend or block any user who violates these terms.

2. Account Registration

To make a purchase, you may be asked to create an account. You agree to:

Provide accurate and up-to-date information
Keep your login details confidential
Be responsible for all activities under your account

Hergyl is not liable for any loss resulting from unauthorized account access.

3. Product Authenticity

Hergyl guarantees that all products are 100% authentic, sourced from:

Authorized distributors
International suppliers
Verified importers

We do not sell fake, counterfeit, or expired products.

4. Pricing & Payment

All prices shown on the Site are listed in Bangladeshi Taka (BDT).
Prices may change without prior notice.
Payments must be made through the available secure methods (Cash on Delivery, Online Banking, Mobile Wallets, etc.).

In case of pricing errors, Hergyl reserves the right to cancel or revise any order.

5. Order Confirmation & Cancellation

After placing an order, you will receive a confirmation message. Hergyl may cancel an order if:

The product is unavailable
There are pricing or stock errors
Fraud or suspicious activity is detected

Customers may request cancellation before the order is shipped.

6. Shipping & Delivery

We deliver nationwide across all 64 districts of Bangladesh.
Delivery time depends on your location (usually 1–5 working days).
Delays may occur due to courier issues, natural events, or unavoidable circumstances.

Delivery fees will be displayed during checkout.

7. Return & Refund Policy

Hergyl accepts returns only under specific conditions, such as:

Wrong product delivered
Damaged or defective product received
Missing items in the package

To request a return:

Contact us within 48 hours of receiving the product
Ensure the product is unused and in original packaging

Hergyl does not accept returns for:

Used products
Opened cosmetics or skincare
Personal care or hygiene items

Refunds (if applicable) will be processed within 3–7 business days.

8. Product Descriptions

We try to provide accurate product information, including:

Images
Ingredients
Usage instructions
Specifications

However, packaging, instructions, and ingredient lists may change depending on the manufacturer.
Hergyl is not responsible for minor variations.

9. Privacy & Data Protection

Your privacy is important to us. Any personal data collected is used only for:

Order processing
Delivery
Customer support
Internal improvements

We do not sell, rent, or share your data with third parties except for essential services like delivery partners.

(If you want, I can write your full Privacy Policy separately.)

10. Intellectual Property

All content on this Site—including logos, text, images, product descriptions, and design—is the property of Hergyl.
You may not copy, reproduce, or use any materials without written permission.

11. Limitation of Liability

Hergyl is not responsible for:

Delays in delivery beyond our control
Product misuse causing reactions or allergies
Losses caused by incorrect address information
Unauthorized use of customer accounts

Always perform a patch test for skincare/cosmetics to avoid reactions.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

13. Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh.
Any disputes will be resolved under Bangladeshi jurisdiction.